Privacy Policy
Island to Island is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The Policy governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be found on The Office of the Australian Information Commissioner’s website, www.oaic.gov.au.
What is Personal Information and why do we collect it?
- Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, and phone numbers.
- This Personal Information can be obtained in many ways including by correspondence, telephone, email, via our website www.islandtoisland.com.au, and from third parties. We do not guarantee website links or policy of authorised third parties.
- We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
- When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we intend to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will use sensitive information only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is related to the primary purpose.
- With your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, there may be circumstances we may be provided with information by third parties. We will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, your Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Island to Island will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is current and accurate. We will take reasonable steps to ensure that your Personal Information is complete and correct. If you find that the information
We have is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions about our Privacy Policy please email us at info@islandtoisland.com.au.